I asked @O2 on Twitter where I can get information about loss of service about half an hour ago and got no reply, so I tried to 'Ask Lucy', the virtual assistant on the web site for help. I should point out that my 'rubbish' comment is in reply to the question "How did I do?"
Here is a transcript of the conversation:
| Our Answer: |
| Hi Im Lucy, how can I help you today? |
| You asked: |
| Hi Half the people in the building have lost the O2 signal the other half are fine. Where can I find out about service issues? |
| Our Answer: |
| For information on lost or stolen phones please click here. |
| You asked: |
| rubbish |
| Our Answer: |
| Im sorry you feel that way, is there anything I can do to help? |
| You asked: |
| no signal is my problem |
| Our Answer: |
| If you would like more information on network coverage in your area please use the link below:Network coverage |
| You asked: |
| rubbish again |
| Our Answer: |
| Im sorry you feel that way, is there anything I can do to help? |
| You asked: |
| I have no signal |
| Our Answer: |
| If you would like more information on network coverage in your area please use the link below:Network coverage |
| You asked: |
| my signal has gone |
| Our Answer: |
| Im sorry but I have not fully understood your question. Please see the FAQs to the right for more information on Account Services. Otherwise please rephrase your question. |
| You asked: |
| lost signal |
| Our Answer: |
| If your mobile has been lost or stolen you'll need to contact us as soon as possible, so that we can bar the service immediately and minimise any stress caused. We can also replace your SIM card free of charge.Pay & Go Customer Service:08705 678 678Pay Monthly Customer Service:0870 241 0202Alternatively if you would like to email us then please use the 'Lost and stolen form' link below and be sure to include the following information: Date and time lost/stolen:Alternative contact number:Lost and Stolen FormIs your Phone covered by insurance?YesNo |
| You asked: |
| change_Context |
| Our Answer: |
| If your mobile has been lost or stolen you'll need to contact us as soon as possible, so that we can bar the service immediately and minimise any stress caused. We can also replace your SIM card free of charge.Pay & Go Customer Service:08705 678 678Pay Monthly Customer Service:0870 241 0202Alternatively if you would like to email us then please use the 'Lost and stolen form' link below and be sure to include the following information: Date and time lost/stolen:Alternative contact number:Lost and Stolen FormIs your Phone covered by insurance?YesNo |
| You asked: |
| my phone doesnt work |
| Our Answer: |
| I know youre talking about your mobile phone but Im not sure of your exact enquiry. Please rephrase your question or take a look at the FAQs to the left. |
| You asked: |
| This service is no help at all! |
| Our Answer: |
| I know youre talking about services but Im not sure of your exact enquiry. Please rephrase your question or take a look at the FAQs to the left. |
Good, huh? I still don't have a signal, by the way!
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